Terms and Conditions

About our terms
These terms and conditions of use (Terms) explain how you may use this website and any of its content (Site). These Terms apply between Lottie Doherty (we, us or our) and you, the person accessing or using the Site (you or your).
You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately.
The Site is provided by us to you free of charge for information purposes only.
If you purchase any coaching programs, services, digital content, or access any restricted parts of the Site, separate terms and conditions will apply to those purchases.
If you would like these Terms in another format, please contact us using the contact details set out below.


About us
We are Lottie Doherty operating at www.lottiedoherty.com

If you have any questions about the Site, please contact us by email at hello@lottiedoherty.com

Using the Site
The Site is for your personal and non-commercial use only.

You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge that you do so at your own initiative and are responsible for compliance with local laws where they apply.
We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the top of this page.

As a condition of your use of the Site, you agree not to:
misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.


We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.

Registration and password security
Use of the Site may require registration, particularly in order to access restricted areas of the Site or to purchase coaching programs.
We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
You are responsible for making sure that your password and any other account details are kept secure and confidential.
If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.

Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available on our website.

Coaching Programs and Services

Payment Terms
For the MMAC Programme, our 16-week group coaching program, payment must be made in advance in full or through our 3-month payment plan as specified at the time of purchase.
For 1:1 coaching services, invoices will be submitted one month in advance to ensure we can promise the hours agreed. Unused hours will not be refunded or carried over to the next month. You will still be charged the amount agreed.


Payment must be made within seven working days or work/services will be paused until payment has been made.


Program Delivery
We will undertake and provide the coaching services in accordance with any brief and deadline agreed with you.

We aim to manage and carry out the services in an expert and diligent manner and to the best of our technical and creative skill.
For group coaching programs like MMAC, specific delivery details will be outlined in the program materials provided upon enrolment.


Cancellation and Refunds
For individual coaching sessions, a minimum of 48 hours' notice is required for rescheduling or cancellation. Sessions cancelled with less notice may be charged in full.
For coaching programs, our refund policy will be clearly stated at the time of purchase and in your enrolment materials.


Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available on our website, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Ownership, use and intellectual property rights
The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our licensors.

We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.

This means, for example, that we remain owners of them and are free to use them as we see fit.

Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the


Site or the Content.

The MMAC Programme, Virtual Lottie, and other names and logos displayed on the Site are our trademarks. We take infringements of them very seriously. Use by you of any trademarks on the Site or in the Content is strictly prohibited unless you have our prior written permission.


Confidentiality
During the course of any coaching relationship, you may obtain knowledge of trade secrets and confidential information with regard to our business methodologies, coaching techniques, and other proprietary information.

You hereby agree that:
You shall not use this confidential information other than in connection with your participation in coaching programs or services.
You shall not at any time disclose or divulge to any person any confidential information and shall use your best endeavours to prevent the publication or disclosure of any confidential information.

These restrictions shall cease to apply to information which comes into the public domain otherwise than by reason of your default.


Accuracy of information and availability of the site

We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
We may suspend or terminate access or operation of the Site at any time as we see fit.


Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.


While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.


Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.


Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that were not foreseeable to you and us when these Terms were formed;
losses that were not caused by any breach on our part;
business losses; and
losses to non-consumers.


Force Majeure
If either party is prevented or delayed in the performance of any of its obligations under this Agreement by "force majeure", then such party shall be excused the performance for so long as such cause of prevention or delay shall continue.
For the purpose of this Agreement 'force majeure' shall be deemed to be any cause affecting the performance of this Agreement arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of such party including, but not limited to:
Strikes, lockouts or other industrial action;
Terrorism, civil commotion, riot, invasion, war threat or preparation for war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, bad weather or other natural physical disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; and
Political interference with the normal operations.


Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.


If you are not happy with the outcome of ADR, you can still bring court proceedings.
Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have non-exclusive jurisdiction in relation to these Terms.


Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause.

We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.


Contact Us
If you have any questions about these Terms, please contact us at hello@lottiedoherty.com


Last updated: 12th May 2025